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safert247  Continuously living Safety 24/7 Culture  safert247
Customer Service

Course Duration

2 Days

Scope

Our customers are becoming more demanding every day and being Customer oriented is becoming a rule of thumb for any successful business, so no matter what business you are in and what type of employees you have got, they need to embrace such philosophy with their day to day contact with customers

Overview

 Module One: Why Customer Service?
  • Write one Definition for Customer Service
  • The Fish Approach
  • Introduction to Customer Service
  • Customer Service in the 21st Century

Module Two: What does the customer desire
  • 10 Rules for Great Customer Service
  • Service-Profit Chain
  • Why They Leave
  • Excuses

Module Three: Culture of Commitment
  • Moment of Truth
  • Attitude
  • Internal Customer/External Customer
  • Polite and Friendly Alternatives – “Never say No activity”

Module Four: It’s not just M&Ms – Understanding the different types of customers
  • DiSC Profile – the different customers
  • Perception

Module Five: The communication importance
  • Effective listening
  • Role plays
  • What stands in our way
  • Customer Devotion module

Accreditation & Business Partners


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* An Official Licensee of Smith Mason & Co.


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Bashar Ibn-Brd St.,
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Kingdom of Saudi Arabia, 31952.
+966 13 868 6869
+966 55 858 7399
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Bahrain


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Office 31 Entrance 948, AL SEEF 0436
Manama, Kingdom of Bahrain

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Al-Gazair & Al-Oroba Intersecion,
New Maadi,
Cairo, Egypt.
+20 27024117
+20 1001402298
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Kuwait


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+965 99281765
+973 16 500 730
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Iraq


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Qatar


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+974 33 901 764
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